Aug 9

Giant Policy Change: No More Price Accuracy or It’s Free

Sadly, As of last Sunday, Giant grocery stores in the Washington DC metropolitan area no longer offer a “Price Accuracy or it’s Free” policy.

I saw this sign in front of customer service at my local store today, and actually had an item that had rung up at an incorrect price. When I mentioned the “price accuracy or it’s free policy” at the customer service desk, which Giant has had for over 20 years, I was told about the recent change and shown the sign.

This is their OLD policyPrice Accuracy or it’s FREE. If any item scans higher than the price marked, advertised, unit price tagged or signed, you are entitled to one unit of the item FREE. Any additional items of the same product in the order will be honored at the lower price.

Their NEW policy: Giant is committed to 100% price accuracy. Giant guarantees that all items will scan accurately. If any item scans higher than the price marked, advertised, unit tagged or signed, the customer will receive the item at the lower price. Items prohibited by law and obvious or gross errors, defined as items priced at less than half of the actual selling price, are not included.

I, for one, am sad about this change in policy which Giant has had for over 20 years, to my knowledge. It definitely gave them an advantage over competitors, since no other grocery stores in our region offered this, to my knowledge.

Unfortunately many grocery stores are changing their policies and coupon policies, so it’s best to keep an eye out for any changes on signage in your store and updates on the corporate website. I’ll update you on changes that affect us here in the DC metro area, and if you ever want to share a grocery shopping tip or find with other frugal Washingtonians, feel free to email me!

What are your thoughts on the recent change? Did any of you use this policy in the past to get a free item like me? Leave a comment and let me know!

{ 4 comments… read them below or add one }

luv4grndkidz August 9, 2012 at 7:40 pm

Have you heard about another policy change thay just introduced? It’s called “Double your money back gaurantee”. If a customer is not satisfied, for any reason, for a store brand product, fresh meats, produce, bakery or deli item, they can return it for double their money back. Wow!

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Nicole August 10, 2012 at 7:56 am

I’m a cashier at Wegmans and just yesterday had 2 women in my line talking about how they never go to Giant anymore because they’re too expensive and their customer service is horrible.
I know that I prefer to shop at Aldi, Wegmans and Walmart. I have a Giant about 2 min away but only go once every few months. Each time I do, it’s nearly empty. This was the wrong time for this policy change.

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Janet August 10, 2012 at 9:53 pm

Harris Teeter still has this policy. My local HT has wonderful customer service. They also have the policy where if you try a HT brand product and you are not satisfied, you get your money back and the same name brand item for free.

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Addy December 29, 2012 at 3:40 pm

Giant of PA did this in sept 2012. They were not 100%committed, though. When I got the price corrected at the cust service desk, the girl said “I don’t need to go check the price tag, I did that when the last guy came here to get this corrected!” I was thinking, then why didn’t you fix the price then???

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