Sadly, As of last Sunday, Giant grocery stores in the Washington DC metropolitan area no longer offer a “Price Accuracy or it’s Free” policy.
I saw this sign in front of customer service at my local store today, and actually had an item that had rung up at an incorrect price. When I mentioned the “price accuracy or it’s free policy” at the customer service desk, which Giant has had for over 20 years, I was told about the recent change and shown the sign.
This is their OLD policy: Price Accuracy or it’s FREE. If any item scans higher than the price marked, advertised, unit price tagged or signed, you are entitled to one unit of the item FREE. Any additional items of the same product in the order will be honored at the lower price.
Their NEW policy: Giant is committed to 100% price accuracy. Giant guarantees that all items will scan accurately. If any item scans higher than the price marked, advertised, unit tagged or signed, the customer will receive the item at the lower price. Items prohibited by law and obvious or gross errors, defined as items priced at less than half of the actual selling price, are not included.
I, for one, am sad about this change in policy which Giant has had for over 20 years, to my knowledge. It definitely gave them an advantage over competitors, since no other grocery stores in our region offered this, to my knowledge.
Unfortunately many grocery stores are changing their policies and coupon policies, so it’s best to keep an eye out for any changes on signage in your store and updates on the corporate website. I’ll update you on changes that affect us here in the DC metro area, and if you ever want to share a grocery shopping tip or find with other frugal Washingtonians, feel free to email me!
What are your thoughts on the recent change? Did any of you use this policy in the past to get a free item like me? Leave a comment and let me know!